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Every Sephora Systems build is backed by our local warranty and support commitment.
All Sephora Systems builds carry a 1-year labour warranty covering assembly defects, cable management failures, and any issues directly attributable to our build process.
Each component carries its manufacturer warranty period (typically 1–3 years depending on brand and component type). We facilitate all warranty claims on your behalf.
Manufacturing defects, component failures under normal operating conditions, and any build-related issues diagnosed by our technical team.
Physical damage caused by the customer, damage from power surges without adequate UPS protection, modifications by third parties, and normal wear and tear.
Surge and power damage is excluded from this standard warranty — it's covered under Sephora Care, our paid extended protection plan.
Contact our support team via WhatsApp or email. Our technicians will diagnose the issue and facilitate repair or replacement within our stated turnaround times.
Wherever you are in Nigeria, a warranty repair is handled at our Abuja workshop: you ship the system to us, and we cover the courier cost in both directions. You are not out of pocket to have a warranted fault fixed, and you do not need to travel. Contact support first so we can diagnose the issue and arrange the courier with you.